Privacy Policy

Privacy Policy

Last updated: January 2025

This Privacy Policy explains how DakshCWM collects, uses, and protects information when you use our website, desktop agent, and workflow automation services. By using DakshCWM you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following categories:

  • Account information: name, email address, company name, role, and user credentials.
  • Workflow and usage information: the workflows you run, file names involved in automation, timestamps, execution logs, and workflow success or failure messages.
  • System information: SolidWorks version, operating system details, agent version, and hardware identifiers used for compatibility and troubleshooting.
  • Support interactions: messages sent to support, uploaded screenshots, and diagnostic logs if you choose to share them.
  • Website analytics: anonymous data such as IP address, browser type, pages visited, and time spent on pages.

2. What We Do Not Collect

  • We do not collect your CAD model geometry.
  • We do not collect copies of your SolidWorks files.
  • We do not collect proprietary design content unless you explicitly send it to support.

3. How We Use Your Information

We use collected information to:

  • Provide workflow automation and execution services
  • Improve performance and reliability of DakshCWM
  • Support users and troubleshoot issues
  • Analyze workflow usage trends
  • Develop new features and integrations
  • Communicate product updates and announcements

4. How We Store and Protect Information

We use industry standard security practices to protect your data. This includes:

  • Encrypted communication between desktop agent and server
  • Encrypted storage of workflow configuration data
  • Limited access to logs and account data, restricted to authorized staff
  • Regular security reviews and updates

5. Data Processed on Your Device

The desktop agent executes workflows directly on the user’s workstation. This means:

  • Your SolidWorks files stay on your computer or network drive
  • Automation is executed locally unless you choose otherwise
  • We receive only metadata required to coordinate workflows

6. Sharing of Information

We do not sell personal data. We only share information with:

  • Service providers who support hosting, analytics, email, or customer support
  • Legal authorities if required by law
  • Your organization’s administrators, if using a team account

7. Cookies and Website Tracking

DakshCWM uses cookies for:

  • Authentication and secure sessions
  • Usage analytics to improve the website
  • Remembering user preferences

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information
  • Request corrections or deletion
  • Export your data
  • Withdraw consent

To submit a request, contact support@cloudcadai.com.

9. Data Retention

We retain information only as long as needed for service operation, support, legal, and audit obligations. You may request data deletion at any time.

10. Children

DakshCWM is not intended for children under 16. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy to reflect product changes or legal requirements. We will update the date at the top when changes are made.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@cloudcadai.com
Sales: sales@cloudcadai.com